FAQs
Do you offer free shipping?
Yes, we do. Every order from Moth and Magnolia includes free shipping, with no minimum purchase required. We like to keep things simple so you can focus on finding pieces you love.
How long will my order take to arrive?
Orders are prepared within 1–2 business days, and delivery usually takes 3–7 business days after shipping. In most cases, your order will arrive within 4–9 business days. Once your package is on its way, you’ll receive a tracking link to follow its progress.
What is Moth and Magnolia?
Moth and Magnolia is a fashion-focused online store offering thoughtfully selected pieces designed to elevate everyday style. Our collections are curated to bring together comfort, individuality, and effortless elegance.
Do you ship outside the United States?
At the moment, we ship exclusively within the United States. This allows us to maintain reliable delivery and a consistent customer experience.
Can I return an item if it doesn’t work out?
Of course. You have 60 days from the delivery date to request a return. Simply email us at info@mothandmagnolia.com, and we’ll guide you through the process.
When will I receive my refund?
After we receive and inspect your return, refunds are processed within 7 business days. Your bank or payment provider may take a few additional days to complete the transfer.
Is it possible to exchange an item?
Yes, exchanges are available. If you’d like a different size or style, contact us at info@mothandmagnolia.com and we’ll help arrange it.
Which payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa. All payments are securely processed.
Is my personal information protected?
Yes. We take your privacy seriously. Your payment details are handled securely, and sensitive information is never stored.
What should I do if my order is delayed?
First, check the tracking link sent to your email after dispatch. If your order hasn’t arrived within 7 business days after shipping, please contact us at info@mothandmagnolia.com and we’ll assist you right away.
Can I make changes to my order after placing it?
If your order hasn’t been shipped yet, we may be able to update or cancel it. Reach out to us as soon as possible, and we’ll do our best to help.
Still have questions?
We’re always here to support you. Send us a message at info@mothandmagnolia.com and our team will be happy to assist.